FAQ
Frequently Asked Questions (FAQ)
Welcome to Osmit's FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Osmit?
A: Osmit is an online store specializing in stylish and durable tote bags. Our collection includes a variety of designs such as Classic Tote Bags, Stylish Tote Bags, and the latest New Arrivals. At Osmit, we blend fashion with functionality, offering tote bags that elevate your style while carrying your essentials with ease.
Q: What materials are your tote bags made from?
A: Our tote bags are made from high-quality materials such as durable canvas, vegan leather, and cotton blends, selected for their strength, comfort, and aesthetic appeal. Each bag is designed to last and look great on every occasion.
Q: How can I contact Osmit’s customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at support@osmit.shop. We're always here to help!
ORDERING AND SHIPPING
Q: How do I place an order on Osmit?
A: To place an order, simply browse our website, select the tote bags you'd like, and proceed to checkout. Follow the instructions to complete your purchase, and your new stylish tote will be on its way!
Q: When will my order be shipped?
Transit Time: Orders will typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Osmit accept?
A: We accept the following payment methods:
Credit and Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Osmit’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@osmit.shop. We’re here to assist you!
Contact Information
Business Name: Osmit
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Contact: +1 (312) 822-2900
Business Email: Support@osmit.shop
Business Address: 825 W 118th St #209, Chicago Illinois 60643, United States